Aging and Independence Services

ALERT: Newest Elder Financial Abuse Scam: Callers Impersonating SDG&E Personnel

Criminals pretending to be SDG&E employees are calling customers and threatening to turn off gas & electric service if payment is not made by phone.

This information is from the County of San Diego Area Agency on Aging, and originally it came from SDG&E, the San Diego Gas & Electric Company.

SDG&E has received numerous complaints from customers stating that individuals are misrepresenting themselves as utility employee by calling customers and threatening to turn off electric and gas service if an immediate payment is not made. The impersonators are telling customers to purchase a pre-pay credit card, and are directed to another phone number where information is then obtained from the card and the cash value is then removed.

In an effort to help prevent SDG&E customers from becoming fraud victims please note the following tips:
• SDG&E always provides past due notices in writing before service is shut-off for non-payment.
• SDG&E does not solicit credit card information
• Customers should not provide financial information by telephone unless they initiated the conversation

If customers receive a phone call that makes them feel uncomfortable, and they know they have an outstanding balance that needs to be resolved, they should hang up and call SDG&E directly.

If you have received this kind of call and believe you might have been a victim of fraud, please contact SDG&E’s Customer Service line immediately at 1-800-411-7343.

Remember to never let your elderly parents or, for that matter, any other family members provide sensitive financial information over the phone without being certain about the validity of the caller’s intent and instructions.




Tim Colling
Tim Colling

Tim Colling is the founder and President of A Servant's Heart In-Home Care, which provided in-home caregiving services in San Diego County, and also of A Servant's Heart Geriatric Care Management, which provided
professional geriatric care management services and long term care placement services in San Diego County. Tim has more than 30 years of experience in management in a variety of industries. He held a Certified Care Manager credential from the National Academy of Certified Care Managers. Tim is also a Certified Public Accountant (retired), and received his Bachelor’s Degree in Accounting from California State University at San Diego. In addition to writing blog posts here for the Servant’s Heart blog, Tim also is a regular contributor to and to as well as blogs of other eldercare services provider companies. Finally, Tim is also the president of A Servant's Heart Web Design and Marketing, which provides home care marketing as well as website design and online marketing for those who serve the elderly and their families.

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