What Home Care in Rancho Bernardo Should NOT Be Like

ResCare Home Care in San DiegoUnacceptable Neglect by Employee of National Company Providing Caregivers in Rancho Bernardo

Every family that hires home care in Rancho Bernardo to take care of elderly parents has the same nightmare: That a caregiver would neglect their loved one, leaving them vulnerable and unable to help themselves if a crisis occurred. While most in-home caregivers are very conscientious and responsible, every once in a while we hear a disturbing story of neglect that reminds us how important it is to know exactly who is caring for our loved ones.

Left Without Help

A caregiver working for a national company that also provides home care in San Diego County, was on duty caring for a disabled lady in Florida. After helping the client to the toilet, the caregiver left the room. The next thing the client remembers is waking up to the phone ringing, after having fallen asleep on the toilet. About an hour had passed, and the phone call was from the caregiver, who was no longer at the house.

Just Leaving For a Moment

The caregiver said that she had just stepped out for a moment and was moving her car. Soon afterward, however, the caregiver called again and said that she had to go pick up her car, which had been towed. Three more phone calls took place, with the disabled lady unable to get herself off the toilet and asking the caregiver to come back to the house. The worker refused each time, leaving her client helpless for almost nine hours.

Charged With Neglect

At just 15 minutes till midnight, the disabled lady’s daughter finally came to the house and helped her get back to bed. The ordeal had gone on since 2:00 in the afternoon. The caregiver faces charges of neglect and is out of jail on bond until her trial.

Home care in San Diego should never result in a situation like this. Make sure that the company you choose for care upholds strict standards for behavior of employees while on the job, and that side trips away from the house are absolutely prohibited.

Caring, Consistent, Dependable Caregivers in San Diego County

A Servant’s Heart Care Solutions conducts frequent unannounced quality control and supervision visits by managers to observe its caregivers working with its clients.  These visits serve many purposes, and one important purpose is to prevent situations like this one from ever happening with Servant’s Heart clients.

Your loved one deserves to receive caring, consistent, dependable care.  That’s what A Servant’s Heart Care Solutions promises to provide, and has been providing, to Seniors and their families in North San Diego County since its founding nine years ago.


Tim Colling
Tim Colling

Tim Colling is the founder and President of A Servant's Heart In-Home Care, which provided in-home caregiving services in San Diego County, and also of A Servant's Heart Geriatric Care Management, which provided
professional geriatric care management services and long term care placement services in San Diego County. Tim has more than 30 years of experience in management in a variety of industries. He held a Certified Care Manager credential from the National Academy of Certified Care Managers. Tim is also a Certified Public Accountant (retired), and received his Bachelor’s Degree in Accounting from California State University at San Diego. In addition to writing blog posts here for the Servant’s Heart blog, Tim also is a regular contributor to HealthLine.com and to FamilyAffaires.com as well as blogs of other eldercare services provider companies. Finally, Tim is also the president of A Servant's Heart Web Design and Marketing, which provides home care marketing as well as website design and online marketing for those who serve the elderly and their families.

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